Subsequent, we would want to reassure you that we take pleasure in all responses. We happily share compliments with the staff who earn them. Make sure you be assured that we are also committed to answering just about every complaint we obtain, along with a representative from our Section will get again to you personally as soon as possible.
my advantage no. is 37wrt16. i took flight no. 2910 from montgomery al on dec 24, arrived in colorado springs precisely the same working day. i have compensated to get a roundtrip fare. i am scheduled to depart on dec 31. my issue to you is are you able to make sure you help me to return earlier. That is why. the night i arrived in colorado springs, i had to be taken into the unexpected emergency place. i couldn't breathe adequately. I've a underlying lung condition, that is definitely inoperable. i frequented my dr. ahead of i arrived to get a Verify-up, told him the place i was going for the vacations.
I'm seventy seven year old I system this wonderful trip with my daughter to show her our heritage in Chile, we paid out Just about $3000.00, we flew to South America Chile on 12/27-01/06/2016, then the nightmare started off the fly from Miami to Santiago scl , we seat while in the runway for 2 several hours due to luggage delayed, the pilot said it had been dilemma with not plenty of staff to load the plane AA957 with luggage. then our seats challenge: seat 41A , my daughter Tv set was damaged, my seat 41B my arms had been broken, wouldn’t shift up, so and After i must head to the bathroom I couldn’t stand up, considering that I have Diabetes I really need to check out the lavatory that is definitely why I took the tip seat After i tried to climbing about the arm I cut my leg and was bleeding. I request the flight attendant for help, she was no help in any way. my daughter tried to help me by climbing above me due to the fact we couldn’t get any help. she slip and fell on both of those arms trying to climb about me and bruised The within of her legs definitely bad. We have now pics of her leg and my leg appear to be elephant toes, let me tell you it harm so bad I cried within the discomfort, the whole two months in Chile I'd to obtain sneaker one particular dimensions even bigger considering that my ft had been so swollen and my daughter couldn’t dress in her bathing accommodate considering the fact that the inside of her leg had been all bruised up.
I recognize that it may be a while right before USAIR and American computer software will probably be synched. But, there isn't a reason for your agents being so disconnected.
customer service agent within the “technological innovation”/Website staff named lisa really HUNG UP on me when i was talking. i’ve never had this type of very poor experience just before. she was incredibly impolite before hanging up.
I not too long ago flew back from Raleigh Durham to LA airport. It was 5 hrs. Of misery for me To place up with a crying 20 thirty day period previous to the flight.
Fantastic afternoon this is my 2nd expertise with AA. The identical time past I went thru precisely the same problem with my luggage.
It’s fascinating to me that it's got come to this avenue. I've accomplished a substantial amount of exploration Online to try to uncover an Electronic mail Handle that might head to the organization right.
First off, large many thanks and shout out on your Cust Svc rep Laura. She is extremely friendly and was ready to deal with my challenge immediately. You need to come to feel really fortunate to have her as an personnel.
My initially and last the perfect time to fly with American Airways: I am a bigger girl And that i paid added for seats on two of my flights so that I would not certainly be a load to other passengers. Why I don’t know there was almost nothing various about them. My very last flight to my vacation spot was cancelled and I didn't learn right up until I had been on my solution to the gate. They made an effort to rout me to a different airport with minor knowledge of the other airport. Following you can try here a four hour hold off I arrived at my vacation spot.
Having just accomplished (three/18) a flight from Miami Airport to Philadelphia, we found the service in the Miami Airport from the American Airline individuals was not per successful or Expert service. We were given incorrect Instructions to our Look at-in site, on the other hand once we experienced to have in line to get a stability Look at. We have been despatched to the wrong area for that operate.
I am emailing this comment to you to ensure AA could possibly better be capable to persuade staff to generally be more courteous when things go Incorrect.Client service will make this type of big difference for all those utilizing your service.
I traveled a short while ago in your airlines and professional a discomfort on Flight us3861 Tuesday oct. 8th 2015 . The air con wasn’t working and since of my bronchial asthma it was hot And that i felt amusing.
What very good is writing your displeasure to this so named “buyer service” if almost nothing is done to handle the grievance.